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FREE Delivery in GCC & MIDDLE EAST

Shipping Policy

Orders are shipped within 2-5 working days, with the exception of pre-ordered items (those will ship in 2-3 weeks from your order date). Orders placed on weekends or holidays will be processed the following working day. Once your order has been shipped, you will receive an email confirmation with delivery information. If you have an urgent order requirement, please contact our team so we can accommodate you info@mounay.com

Shipping Rates (per order):

DESTINATION  COST IN AED  COST IN GBP  COST IN USD  COST IN EURO
GCC    FREE   FREE   FREE   FREE
Lebanon   FREE   FREE   FREE   FREE
International   100   21   28   25

 

International orders may incur import duties and taxes from local customs agencies. Orders may also be delayed by these agencies. We have no control over these agencies or the fees and taxes they charge. We are not responsible for any damages or additional charges caused by local customs agencies. If your order has been delayed, it is likely that your local customs agency is holding the package. Please contact them for further information.

 

Returns:

If you are not satisfied with your purchase, you may return items in their original condition (unworn and undamaged) with our Mounay original tag still attached within 14 days of receipt, and we will be happy to issue you a refund or credit. Unfortunately, the original shipping costs can not be refunded and any shipping costs relating to returning the items to us are carried by the customer. We highly recommend returning the items via a trackable and insured shipping service to guarantee delivery. We are not responsible for packages shipped to us.

Please be sure to notify us before sending any items back. If you want to return or exchange any items, please email info@mounay.com to send you shipping details. 

 

Exchanges:

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.

 

Payments:

We accept the below payment methods

Visa
Mastercard

We also accept Cash on Delivery within UAE.